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Ongoing Success

You and Interact: a lifetime partnership

We understand that your investment with Interact is a long-term commitment

We pride ourselves on building relationships with our customers that go above and beyond the launch of your project. As part of our Customer Success program, we work hard to give you the support you need, at every stage.

Dedicated account management

Keep your intranet relevant, dynamic, and engaging for your users, with the support of your dedicated account manager. As your contact point for Interact, your account manager will help you to continually review and develop your intranet, providing you with insights on new developments, innovations, and best practice.

Customer meet-ups

Network with peers and discover fresh ideas for your own intranet at our free customer meet-ups. Hosted at various locations across the US and the UK, these are a chance to see live tours of other intranets, learn from the journeys and stories of others, and hear insights and advice from other intranet and internal communications experts.

The Interact Global Community

Be a part of something bigger. Our active global community brings together customers to discuss ideas, get advice, and share best practice. Built on our own intranet technology, the Interact Community is an exclusive and secure area for you to access the latest updates, support, ideas, and events to help you get the most from your intranet.

Service Desk

When you're working, we're working. Our experienced Service Desk offers different levels of support to match your business needs. So, whether you need advice, help, or you've spotted an issue, we're here.

Put forward product ideas

Got an idea? The Community Suggestion and Improvement Forum has seen over 200 product enhancements actioned, directly from customer feedback.

Handy guides and tips

Looking to get more from your intranet? Access step-by-step guides, best practice tips, video tutorials and more, as part of Interact University on the Community.

Share experiences

Connect with other customers in a secure space to share experiences or designs, offer peer support, and learn directly from each other.

Planning and deploying a successful intranet

An essential guide for every stage of your intranet journey

Effective planning and the smooth deployment of your intranet project are essential. Download our free guide today to help you get started.