Interact has multiple territories where information can be
domiciled - including the EU, Australia and the USA - with
multiple instances of Interact in each geo-location. Each territory
has distinct local legal requirements and interconnectivity
agreements in place which ensure that your content inherits the
benefits of its host country.
Customers can choose to locate their data in the EU-only, US-only,
or Australia-only. Data always resides within its provisioned
geo-location (EU and the USA) and cannot be transferred outside
of its allocated area.
Interact and AWS (our hosting provider) utilize a wide variety of
automated monitoring systems to provide a high level of service
performance and availability. Monitoring tools are designed to
detect unusual or unauthorized activities and conditions at
ingress and egress communication points. These tools monitor
server and network usage, port scanning activities, application
usage, and unauthorized intrusion attempts. The tools have the
ability to set custom performance metrics thresholds for unusual
AWS data centers are housed in nondescript facilities. Physical
access is strictly controlled both at the perimeter and at building
ingress points by professional security staff utilizing video
surveillance, intrusion detection systems, and other electronic
means. Authorized staff must pass two-factor authentication a
minimum of two times to access data center floors. All visitors
and contractors are required to present identification and are
signed in and continually escorted by authorized staff.
Interact is designed with multiple layers of protection, covering
data transfer, encryption, network configuration, and application level
control, all distributed across a scalable secure
Intrusion Detection Systems (IDS) are deployed throughout the
Interact infrastructure. The systems are configured to identify
malware infections, attacks, system compromises, policy
violations and other exposures.
Access to the Interact production network is restricted to a small
number of employees and is frequently monitored and audited.