Interact restores intranet confidence at Bron Afon Community Housing

Bron Afon Community Housing has chosen Interact to replace their inadequate and poorly performing intranet with an easy to use, DDA ‘AA’ compliant intranet solution. Interact will improve communication and collaboration amongst Bron Afon’s 400 members of staff.

Bron Afon had been using their previous solution for around 18 months, but it had failed to live up to expectations as staff found it difficult to use and administer. This resulted in a lack of confidence between users and the intranet and consequently a loss of enthusiasm and low usage. Coupled with this, inadequate support and back up from the software provider resulted in Bron Afon taking the bold but vital step to replace their intranet.

It was crucial that they implemented a new solution that staff could engage with and would find easy to use. It was critical that any new solution was successful because if the new intranet failed there was a risk that they would never regain staff confidence and any attempt to implement an intranet would always turn out to be a losing proposition.

They carried out user surveys and research to find out what their staff wanted and needed from the intranet and invited tenders from a selection of providers. A detailed product specification was drawn up against which prospective suppliers were measured. Following presentations from three shortlisted companies, they chose Interact.

Interact not only met all their requirements in terms of ease of use, functionality and value for money but, of equal importance given their previous experiences, Bron Afon were reassured and impressed by Interact’s partnership approach. Their expertise and knowledge of housing sector intranets and their consultative approach throughout the design, build and implementation stages and beyond gave Bron Afon confidence that their intranet stood every chance of success.

Commenting on the choice, Lee Walsh, Lead Applications and Systems Manager at Bron Afon, said.

“Not only did we need an Intranet solution that was easy to use and met our detailed specification in terms of functionality, but if was of utmost importance to us to find a supplier with whom we could trust to give us a great support facility and work in partnership with us to help us design a successful, user centric intranet. Interact’s approach is wholly professional, responsive and customer focused.

“Their consultative approach was driven through gaining a deep understanding of our intranet requirements. Their understanding and knowledge of the housing intranet market was then applied to this enabling them to provide meaningful advice right for our needs. We are confident that Interact will meet our needs in the short medium and long term and are looking forward to a great business relationship”

Interact’s core system includes all the features needed in a powerful and flexible intranet solution and Bron Afon are adding optional business software including Workflow & Forms Manager, Advanced Document Manager and the Blogging Tool.

Bron Afon Community Housing Limited is the landlord set up specifically to own, manage and improve the homes previously owned by Torfaen County Borough Council. They are a community owned social enterprise and registered social landlord based in South East Wales.

About Interact Intranet
Interact is a versatile, fully secure Intranet which can be quickly and easily updated by non technical users. It seamlessly integrates with other IT applications providing a single one-stop portal for business processes and information such as staff details, news and procedures.

The core software comprises a sophisticated range of built-in applications and contains all the features you need for a powerful and flexible strategic intranet which promotes collaboration and communication. A range of sophisticated additional plug-in business software is available to suit key business processes.

The latest version of the software, Interact 4, has been developed to take advantage of the latest technologies as used by websites like Facebook and Amazon. Its unique Intelligence Store logs information such as browsing routes, search entries, documents ratings and hits and uses this information to promote content to users. It automatically creates links to other information such as articles, discussions, events and people so that each piece of information is not isolated, but is part of a greater whole – the intranet information store. The more the intranet is used and the more content is added the more powerful and effective it becomes.

About Interact
Founded in 1996, Interact is one of the UK’s longest established web development companies. Based in Altrincham, Cheshire, the company specialises in providing the UK’s leading out-of-the box intranet solution, Interact.

With over a decade of experience Interact has built a solid reputation for both product excellence and outstanding customer service. Organisations using Interact report improved efficiency, greater productivity, increased staff commitment, better decision making and cost savings. Interact is used by over 150,000 people across a diverse range of clients in both the private and public sectors including HMV, Waterstone’s, Chelsea Football Club, Tyco ADT, Tradeteam DHL, Amicus, CLIC Sargent, Calor as well as NHS and social housing organisations.