30 April 2013: 19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively, according to research released today by Interact.
Results of the Interact Customer Analysis Survey show implementing intelligent social intranets which push content to people results in a 19.8 per cent increase in efficiency in the workplace. In addition, the effectiveness of internal processes increases by 21 per cent, repeated internal queries drop by 15 per cent, and internal email traffic drops by 10 per cent.
Nigel Danson, CEO of Interact, explains, “Time is critical to business success, it is therefore vital that inefficient internal processes are identified and eliminated. When an employee requires information to do their job effectively, finding relevant information can be an arduous task. Businesses therefore must meet the demand for accurate and relevant content which supports specific business and employee requirements to enable people to get work done efficiently.”
The research from Interact Intranet comes on the back of the launch of Interact Intranet 7, a solution which blends productivity and social tools to aid communication, collaboration and completing key business processes. It has a unique intelligence store that ensures the right content intelligently finds the right people – eliminating processes which waste both time and money.
Nigel says, “Far too often intranets are technology-focused, when to be most effective they must focus on the specific requirements and needs of the business, the employees and the tasks they need to do. By using a mix of productivity and social tools such as ‘suggestions’, ‘recommendations’ and ’timelines’, Interact Intranet 7 identifies individuals’ trends and intelligently pushes them the most relevant content based on their interactions and key business processes.
“This improves efficiency and productivity by enabling employees to access information specifically relevant to them, on demand. A culture of collaboration and idea sharing is promoted in familiar virtual surroundings by using corporate social networking and micro blogs.”
Interact Intranet is intelligent intranet software created by Interact. The flexible and scalable solution has more than 500,000 users and has revolutionised the way companies communicate, collaborate, share knowledge, and streamline internal processes. It has a unique Intelligence Store which logs information such as browsing routes, search entries, document ratings and hits and uses this information to promote content to users. Interact Intranet promotes a culture of collaboration and idea sharing by using corporate social networking and micro blogs. Non-technical users can quickly and easily update the intranet.
Founded in 1996 with headquarters in the UK, Interact operates globally and is one of the fastest growing intranet software companies. Interact has built a strong reputation of delivering successful and collaborative intranet solutions to leading companies such as Superdrug, Arriva, G4S, NHS, Flight Centre and Make a Wish Foundation.
For further information, visit: www.interact-intranet.com .
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