Interact Intranet launch Customer University to help customers graduate to expert status and make the most of the many features available in an Interact Intranet.
Interact Intranet, the intelligent intranet software company, has launched a unique University to enable customers to maximise the benefits of the feature rich platform and support them in building essential and award winning intranets for their company. The University, which is located on the company’s own customer Community, is a mix of ‘step by step’ user guides, getting started videos and online training courses designed to meet the varying needs of Interact Intranet’s customers whether on-premise or in the cloud.
The University has been developed so that customers have one easy to access library of information that they can dip in and out of as and when they need it. Over the coming months new content will continue to be added including more videos and online learning tools to ensure that the content remains fresh and up-to-date.
Taking the lead from what the customers need via a forum thread will keep the University as the go-to place for all training requirements allowing customers to self-serve where possible and making it easy for them to get the most out of their intranet.
Nigel Williams, Interact Intranets Community Manager comments, ”The University will be a great asset to our Community which is already a very active platform for sharing best practice amongst customers. It will give customers the confidence to develop their intranet further and try new things that perhaps before they did not feel they had the capability to do before. It will also be customer driven with future content being identified via the University thread which will enable feedback on the resources available and identification of what is missing.”
Over the next few months customers will see a wealth of the new content being made available particularly video resources along with more content that focuses on not just how all the features work but in which scenarios you would use them to make it easier for customers to identify the best solutions for their problems.
The University documents are all available for customers to download, brand and insert their own screenshots and links to use as their own internal documents. This reduces the amount of time a customer may have to spend creating internal user guides as Interact has already done the hard work for them – they just need to do the personalisation.
Nigel continues, “The University will give our customers the knowledge they need to get the most out of their Interact Intranet. We see this as our opportunity to share our expert product knowledge to ensure that they have not only a great intranet but that they enjoy the experience and develop personally.”
Try Interact Intranet today for yourself and see if you can create an award winning intranet for your company.
Notes to Editors
T: +44 (0)161 927 3222
Interact Intranet is intelligent intranet software created by Interact. The flexible and scalable solution has more than 500,000 users and has revolutionised the way companies communicate, collaborate, share knowledge, and streamline internal processes. It has a unique Intelligence Store which logs information such as browsing routes, search entries, document ratings and hits and uses this information to promote content to users. Interact Intranet promotes a culture of collaboration and idea sharing by using corporate social networking and micro blogs. Non-technical users can quickly and easily update the intranet.
Founded in 1996 with headquarters in the UK, Interact operates globally and is one of the fastest growing intranet software companies. Interact has built a strong reputation of delivering successful and collaborative intranet solutions to leading companies such as Superdrug, Arriva, G4S, NHS, Flight Centre and Make a Wish Foundation.
For further information, visit: www.interact-intranet.com.