Kantar Health saves 1300 annual hours with Interact

"The search functionality on Interact Intranet is fantastic! We have employees in Asia-Pacific who can now easily find their peers, adding keywords in a document really maximizes the benefits"

Kimberly Nicholl, Internal Branding and Communications specialist, Kantar Health

Communication is imperative for Kantar Health’s global work force – connecting its 700+ employees in 40 different countries. Enterprise 2.0 tools have ignited collaboration and greatly increased the ability of staff to quickly locate information and business tools that help them in their every day jobs.

The problem

A large company merger that took place in January 2009 saw four companies unite under the Kantar Health umbrella, boosting the company brand but resulting in the amalgamation of different intranets that were built on a mixture of the SharePoint platform and self-built HTML that had no content organization or search facility.

This created a barrier to internal communications. In addition to this, the lack of search functionality meant that the intranet wasn’t utilized to its full potential as people failed to find what they were looking for and documents were out of date.

Goals

With offices throughout the Americas, Europe, Asia-Pacific, the Middle East and Africa, Kantar Health wanted a solution which would rise to the challenge of uniting its globally scattered experts. All communication, resources and material needed to be in one place.

In April 2010 Kantar Health employed a new CIO to the company, Mary Sobiechowski. One of Mary’s key objectives was to overhaul the outdated intranet and to instigate collaboration into the workforce: “I saw a lack of collaboration in the existing intranets at Kantar Health and I know how essential it is for a modern company to collaborate and participate in knowledge sharing in order to improve company processes and boost productivity. This was something that was visibly missing from our organization.”

Ease of use was a huge goal for the new Kantar Health intranet. It was essential that the intranet softwarethey installed was simple to use for all employees in the company so that it was adopted from the outset and became a reliable portal for internal information and collaboration.

This would prevent employees from failing to connect with the new intranet and would ensure they couldsee the benefits from the outset.

Reducing the strain on the company’s internal email system was a key objective for the new intranet, as this was the main method people used to communicate internally. The new intranet needed to replace this seamlessly. A successful search functionality was also essential to ensure that all content on the intranet could be searched easily and quickly, protecting employees valuable time.

“Business processes have been streamlined at Kantar Health with staff using the Workflow and Forms functionality on the intranet. Paper based forms have now been replaced with electronic, easily accessible forms "

Mary Sobiechowski, CIO, Kantar

Research

Kantar Health needed their intranet to be the main source of internal communications which would be used by the entire company from top down.

Mary Sobiechowski spent time researching various intranet solutions that could offer Kantar Health the benefits they needed. Mary was able to communicate with other employees throughout the company and gather feedback, reporting back to the CEO.

From her vast experience working with knowledge sharing internal systems, Mary tested several different platforms and software options and ultimately selected Interact Intranet: “A ‘proof of concept’ demonstration shown to myself and the Kantar intranet manager, showed us exactly how Interact Intranet would work in Kantar Health and the decision was made – based on the balance of capability and cost.”

Launch

Kantar Health launched Interact Intranet globally the company during September 2010. A few months before, they held a competition to decide on a name for the new intranet. With a free iPod up for grabs for the winner, the global competition was distributed to all employees.

A short list of three names were narrowed down and Kantar Health’s executive committee announced the winning name of KHIX – meaning Kantar Health Information Exchange.

Kantar Health then kept the momentum of interest in the new intranet alive with a sequence of internal communications that led up to the launch date.

"I saw a lack of collaboration in the existing intranets at Kantar Health and I know how essential it is for a modern company to collaborate and participate in knowledge sharing in order to improve company processes and boost productivity."

Mary Sobiechowski, CIO, Kantar

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As Kantar Health handles a high volume of private information their privacy policy has to be fully digested by each member of staff and the mandatory read enables the company to be notified of who has read this information and who still need to.

Kimberly explains: “The Mandatory Read is a really great feature for us, which no other solution offered. Previously we had to rely on emails, which were then printed out, signed and returned back to head office to ensure our employees had read our privacy policy. This was a lengthy and a highly time consuming process. The Mandatory Read is perfect as it means we can be rapidly notified when staff have read the documents, saving us time and effort and also saving on printing and environmental costs.”

Business processes have been streamlined at Kantar Health with staff using the workflow and forms functionality on the intranet. Paper based forms have now been replaced with electronic and easily accessible forms that can be processed rapidly and are fully traceable at all stages. This has enabled employees to focus on more profitable areas of the business.

“Business processes have been streamlined at Kantar Health with staff using the Workflow and Forms functionality on the intranet. Paper based forms have now been replaced with electronic, easily accessible forms"

Mary Sobiechowski, CIO, Kantar

As Kantar Health handles a high volume of private information their privacy policy has to be fully digested by each member of staff and the mandatory read enables the company to be notified of who has read this information and who still need to.

Kimberly explains: “The Mandatory Read is a really great feature for us, which no other solution offered. Previously we had to rely on emails, which were then printed out, signed and returned back to head office to ensure our employees had read our privacy policy. This was a lengthy and a highly time consuming process. The Mandatory Read is perfect as it means we can be rapidly notified when staff have read the documents, saving us time and effort and also saving on printing and environmental costs.”

Business processes have been streamlined at Kantar Health with staff using the workflow and forms functionality on the intranet. Paper based forms have now been replaced with electronic and easily accessible forms that can be processed rapidly and are fully traceable at all stages. This has enabled employees to focus on more profitable areas of the business.

Kantar Health is a team of over 600 healthcare focused professionals who are proven at linking science and research to solve complex business challenges.

Employees: 250-1,000

Vertical: Pharmaceutical and Scientific Research

Locations: North America

kantarhealth.com

Challenges

A company merger saw four companies unite under the Kantar Health umbrella, resulting in a mix of different intranets built on SharePoint and bespoke HTML.

As well as creating a barrier to internal communications, a lack of search meant users were wasting time looking for information, and putting pressure on HR with repetitive questions.

Solution

Kantar rolled out Interact Intranet as its central point of communications across its 23 global offices.

Benefits

  • 1300 HR hours saved on answering questions
  • Facilitation of knowledge sharing and collaboration
  • Time saved and productivity enhance through Interact Intelligence Store
  • High adoption rates and contributions because of ease of use
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