Technical Support Developer

Location

Manchester, UK Office

Role type

Full Time, Permanent

Department

Technical Support

Salary

Competitive, dependent on experience

About the role

We are a leading cloud intranet software vendor, hundreds of thousands of users each year will see and use your work to support their workplace activities. The people we employ are not afraid to fail, passionate about making change and think outside the box.

We are seeking a Technical Support Developer to be responsible for providing the highest level of technical support for our flagship product Interact and custom applications for various customers. As a Technical Support Developer you will will deal with the most intricate technical issues with our most strategic customer. You will have superior troubleshooting and analytical skills, enjoy solving complex problems, the ability to analyse code and work with our development team on resolving complex issues. You will be highly motiviated and driven to help both internal and external customers, and have the ability to dive deep into a new product to learn it inside out.

This role involves contact with our customers either via phone or email communication channels. You must be able to present yourself, the product and the organization in the most positive light – so we are looking for somebody who is personable and upbeat.

Hours: Monday to Friday – flexible working of 7.5 hours per day between 7:30 and 6pm

A little about you...

  • Knowledge of standard web technologies (HTML, JavaScript), including application servers (Windows/IIS), web servers, relational databases, browsers
  • Understanding of data transfer technologies (XML/JSON and FTP/HTTP)
  • Strong SQL querying skills in order to write bespoke reports on customer data
  • A good understanding of Microsoft SQL Server, including stored procedures, functions, serurity, SQL Server Agent and SQL Profiler
  • A good understanding of IIS in order to troubleshoot any site issues
  • A solid grasp of Microsoft Windows Server and Active Directory
  • Experience in web development technologies.
  • Ability to troubleshoot performance issues
  • Some experience of AWS and scripting experience with Powershell or similar would be beneficial
  • You understand the power of empathy in finding speedy resolutions to complex issues
  • You have the natural ability to talk to everyone and can explain complex responses in simple terms
  • You are the Customer champion, ensuring the delivery of a positive support experience
  • You have a methodical approach to problem investigations and will look at the bigger picture.
  • You have the natural ability to talk to everyone and can explain complex responses in simple terms
  • Excellent organisational skills with the ability to manage priorities and work to deadlines / SLA’s

Your responsibilities

  • Serving as a product expert to our customers and the rest of the support team for complex code issues
  • Documenting solutions in our online community
  • Making recommendations on areas of process improvement
  • Finding ways to improve the overall customer experience
  • Providing feedback on our products from a customer and technical perspective
  • Working effectively with product, engineering and QA teams
  • Providing a best in class customer support experience, with every call and email

Why you’ll love working for Interact...

  • Competitive salary
  • Pension/401(k)
  • Healthcare
  • Buy & Sell Holiday
  • Flexible working
  • Long service awards
  • Social events
  • Life insurance
  • Free Friday lunch
  • Fresh fruit
  • Friday "happy hours"
  • Employee discount scheme

Development

Interact Academy

The Interact Academy is our in-house training programme designed to kick-start your training and development from your first day at Interact. You will meet with our CEO and senior managers to hear about our mission and values. You will also find out more about each department to learn how each one fits together and how your role works within them. Alongside this, you will complete your Interact Academy product and role-specific training to give you the tools to be successful in your role.

Product training

The Interact Academy will take you on a journey through our product, enabling you to gain an in-depth understanding of all of its features, users and benefits. You will follow a modular programme increasing in complexity to ensure in-depth understanding to assist you in being successful in your roles.

Role-specific training

As an Interact employee you will also receive in-depth role-specific training to ensure that you are fully knowledgeable about your role and how to make it a success.

Apply for this role






Upto 4MB, doc, docx, pdf, jpg only



Interact uses your information to contact you about our products and services. You can unsubscribe from our communications at any time. Privacy Policy

Free intranet guide

Plan & deploy a successful intranet with our most popular guide

cover image. Download Now