We are a leading cloud intranet software vendor, hundreds of thousands of users each year will see and use your work to support their workplace activities. The people we employ are not afraid to fail, passionate about making change and think outside the box.
We are seeking a Technical Support Developer to be responsible for providing the highest level of technical support for our flagship product Interact and custom applications for various customers. As a Technical Support Developer you will will deal with the most intricate technical issues with our most strategic customer. You will have superior troubleshooting and analytical skills, enjoy solving complex problems, the ability to analyse code and work with our development team on resolving complex issues. You will be highly motiviated and driven to help both internal and external customers, and have the ability to dive deep into a new product to learn it inside out.
This role involves contact with our customers either via phone or email communication channels. You must be able to present yourself, the product and the organization in the most positive light – so we are looking for somebody who is personable and upbeat.
Hours: Monday to Friday – flexible working of 7.5 hours per day between 7:30 and 6pm