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Project Manager


New York, US Office


Competitive, dependent on experience

Employee Type

Full Time


Customer Success

Posted On

February 19, 2018

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About the role

We’re looking for an innovative and passionate Project Manager to play a key role in successful project delivery. The ideal candidate will have a customer facing Project Management background and a passion for customer satisfaction.

You’ll be able to think on your feet and thrive in a fast-paced environment, working with multiple customers to successfully manage and implement our Professional Services and software.

You will ensure in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption by staying current with the latest product features and enhancements.

A little about you...

  • Demonstrable experience in a fast-paced project management environment, coordinating multiple project activities at any one time
  • Experience of coordinating SaaS and IT based projects
  • Strong organisational skills and desire to succeed
  • Highly motivated with strong interpersonal and negotiation skills
  • Excellent written and verbal communication skills
  • Educated to degree level

Your responsibilities

  • Provide exceptional customer service, engaging directly and frequently with customers to discover, understand and document business requirements and maintain project momentum
  • Deliver to agreed milestones, scope, escalating issues where necessary to the Project Management Team Lead and Head of Professional Services
  • Devise and manage project plans for customers, project contributors, assigning and managing team tasks and timelines
  • Track project issues and mitigate risk to ensure successful delivery while meeting or exceeding customer expectations
  • Support our sales team by facilitating activities to aid new business
  • Ensure all project invoicing is up to date
  • Ensure that projects are closed and handed over to our Account Management team in a consistent and high quality manner
  • Act as a day-to-day point of contact for customers, building strong customer relationships in the process

Why you'll love working for Interact!

  • Competitive salary
  • 401K
  • Healthcare
  • Buy & Sell Holiday
  • Flexible working
  • Long service awards
  • Social events
  • Free Friday lunch
  • Fresh fruit
  • Friday "happy hours"
  • Employee discount scheme

Interact Academy

The Interact Academy is our in-house training programme to kick-start your training from your first day. You will hear the company's history and vision directly from our CEO before meeting managers from each department to fully understand how they impact the business and your role.

Product training

The Interact Academy will take you on a journey through our product, enabling you to gain an in-depth understanding of all of its features, users and benefits. You will follow a modular programme increasing in complexity to ensure in-depth understanding to assist you in being successful in your roles.

Role-specific training

As an Interact employee you will also receive in-depth role-specific training to ensure that you are fully knowledgeable about your role and how to make it a success.