Project Manager

Location

Remote US, US Office

Role type

Full Time

Department

Customer Success

Salary

Competitive, dependent on experience

About the role

We’re looking for an innovative and passionate Project Manager to join our team to play a key role in successful project delivery. The ideal candidate will have a customer facing project management background for SaaS implementations, and a passion for customer satisfaction.

You’ll be able to think on your feet and thrive in a fast-paced environment, working with multiple customers to successfully manage and implement our professional services and software.

You will ensure in-scope, on-budget and on-time delivery, with high customer satisfaction, and successful customer adoption by staying current with the latest product features and enhancements.

A little about you...

  • Demonstrable experience in a fast-paced project management environment, coordinating multiple project activities at any one time
  • Experience of coordinating SaaS and IT based projects
  • Strong organizational skills and desire to succeed
  • Highly motivated with strong interpersonal and negotiation skills
  • Excellent written and verbal communication skills
  • Educated to degree level

Your responsibilities

  • Provide exceptional customer service, engaging directly and frequently with customers to discover, understand and document business requirements and maintain project momentum
  • Deliver to agreed milestones, scope, escalating issues where necessary to the Project Management Team Lead and Head of Professional Services
  • Devise and manage project plans for customers, project contributors, assigning and managing team tasks and timelines
  • Track project issues and mitigate risk to ensure successful delivery while meeting or exceeding customer expectations
  • Support our sales team by facilitating activities to aid new business
  • Ensure all project invoicing is up to date
  • Ensure that projects are closed and handed over to our Customer Success Managers in a consistent and high quality manner
  • Act as a day-to-day point of contact for customers, building strong customer relationships in the process

Why you’ll love working for Interact...

  • Competitive salary
  • Pension
  • Healthcare
  • Cycle to Work scheme
  • Life insurance
  • Season ticket/car parking loans
  • Buy & sell holiday
  • Flexible working
  • Reward and recognition scheme
  • Eye care vouchers
  • Long service awards
  • Social events
  • Free Friday lunch
  • Fresh fruit
  • Friday "happy hours"
  • Employee discount scheme
  • Employee Assistance Helpline

Development

Interact Academy

The Interact Academy is our in-house training programme designed to kick-start your training and development from your first day at Interact. You will meet with our CEO and senior managers to hear about our mission and values. You will also find out more about each department to learn how each one fits together and how your role works within them. Alongside this, you will complete your Interact Academy product and role-specific training to give you the tools to be successful in your role.

Product training

The Interact Academy will take you on a journey through our product, enabling you to gain an in-depth understanding of all of its features, users and benefits. You will follow a modular programme increasing in complexity to ensure in-depth understanding to assist you in being successful in your roles.

Role-specific training

As an Interact employee you will also receive in-depth role-specific training to ensure that you are fully knowledgeable about your role and how to make it a success.

Apply for this role






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