About the role
We’re looking for an innovative and passionate Project Manager to join our New York Office to play a key role in successful project delivery. The ideal candidate will have a customer facing project management background for SaaS implementations, and a passion for customer satisfaction.
You’ll be able to think on your feet and thrive in a fast-paced environment, working with multiple customers to successfully manage and implement our professional services and software.
You will ensure in-scope, on-budget and on-time delivery, with high customer satisfaction, and successful customer adoption by staying current with the latest product features and enhancements.
A little about you...
- Demonstrable experience in a fast-paced project management environment, coordinating multiple project activities at any one time
- Experience of coordinating SaaS and IT based projects
- Strong organizational skills and desire to succeed
- Highly motivated with strong interpersonal and negotiation skills
- Excellent written and verbal communication skills
- Educated to degree level
- Provide exceptional customer service, engaging directly and frequently with customers to discover, understand and document business requirements and maintain project momentum
- Deliver to agreed milestones, scope, escalating issues where necessary to the Project Management Team Lead and Head of Professional Services
- Devise and manage project plans for customers, project contributors, assigning and managing team tasks and timelines
- Track project issues and mitigate risk to ensure successful delivery while meeting or exceeding customer expectations
- Support our sales team by facilitating activities to aid new business
- Ensure all project invoicing is up to date
- Ensure that projects are closed and handed over to our Customer Success Managers in a consistent and high quality manner
- Act as a day-to-day point of contact for customers, building strong customer relationships in the process