Content Administrator

Location

New York, US Office

Role type

Full Time, Temporary

Department

Customer Success

Salary

Competitive, dependent on experience

About the role

We’re looking for a Content Administrator to play a key role in successful project delivery on a contract basis for a fixed-term.

You’ll be able to think on your feet and thrive in a fast-paced environment, working with multiple customers to successfully manage and implement our Professional Services and software.

You will ensure in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption by staying current with the latest product features and enhancements.

This is a contract position for a period of up to 5 months.

A little about you...

  • Experience in an Internal Communications/HR/Marketing function would be advantageous
  • Experience of structuring a web-based content management system would be advantageous
  • Awareness of the best practices with regard to the publication of web-based/digital content would be advantageous
  • Strong organisational skills and desire to succeed
  • Highly motivated with strong interpersonal and negotiation skills
  • Excellent written and verbal communication skills
  • Educated to degree level

Your responsibilities

  • Provide exceptional customer service, engaging directly and frequently with customers to understand the specific intranet objectives and maintain project momentum
  • Develop the infrastructure for an intranet platform to contain content
  • Publish content to the site, this could be both html or uploaded document
  • Ensure that content is added in accordance with previously agreed standards
  • Develop basic Workflows
  • Provide a level of QA to the content that is published
  • Liaise with the Project Manager and key customer contact to advise of progress in build services
  • Track progress of build and mitigate risks to ensure successful delivery of build services while meeting or exceeding customer expectations

Why you’ll love working for Interact...

  • Competitive salary
  • Pension
  • Healthcare
  • Cycle to Work scheme
  • Life insurance
  • Season ticket/car parking loans
  • Buy & sell holiday
  • Flexible working
  • Reward and recognition scheme
  • Eye care vouchers
  • Long service awards
  • Social events
  • Free Friday lunch
  • Fresh fruit
  • Friday "happy hours"
  • Employee discount scheme
  • Employee Assistance Helpline

Development

Interact Academy

The Interact Academy is our in-house training programme designed to kick-start your training and development from your first day at Interact. You will meet with our CEO and senior managers to hear about our mission and values. You will also find out more about each department to learn how each one fits together and how your role works within them. Alongside this, you will complete your Interact Academy product and role-specific training to give you the tools to be successful in your role.

Product training

The Interact Academy will take you on a journey through our product, enabling you to gain an in-depth understanding of all of its features, users and benefits. You will follow a modular programme increasing in complexity to ensure in-depth understanding to assist you in being successful in your roles.

Role-specific training

As an Interact employee you will also receive in-depth role-specific training to ensure that you are fully knowledgeable about your role and how to make it a success.

Apply for this role






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