Doesn’t it make sense that the best intranet system would be designed based on user needs? A high quality intranet system that produces the information the users want and not just the information the software creators think would be beneficial is worth its weight in gold. That’s why Interact went right to the intranet users when it was time to find out the kinds of features and tools they would find most useful and then designed a system to fit their needs. And with technology moving at the speed of light, Interact also knows that an intranet system can’t sit still either. Frequent enhancements only means the intranet system gets better all the time.
So what do users look for in a system?
- Search capabilities that produce useful results with emphasis on the word “useful”. Anyone can write a search program but does it produce the information the searcher was looking for? Though fast search results are certainly desirable, speedy results doesn’t necessarily mean accurate results.
- Users want to be able to produce fast, accurate, thorough, prioritized and ranked results. An intranet system with these capabilities will serve user needs well because it will produce organized results that are sorted based on pre-determined criteria.
- The intranet system should give access to as many routine enterprise activities as possible. A common problem in business is timely request and forms processing. Intranet users want to be able to access business forms like vacation requests, sick leave forms, expense report forms, insurance forms and others when needed. The users could then fill them out and send the forms to the appropriate department for processing. Employees see the business benefit because information is processed faster, more efficiently and with less cost.
- Users want the blog to come home to the office. Can you think of a better way for information to be shared at all levels of the organization? The lower staff member with the great idea is more committed to company success when able to share that idea with those who can bring it to life. Blogs are informal and promote free information sharing. Just as importantly, intranet blogs create a two-way information flow from the top to bottom and the bottom to top.
- Users want a search engine that also produces analytics. How do you know if your intranet system is doing the best job possible unless there’s a way to assess it? And good search analytics will give you the good and the bad news, or in other words, which search results are most successful and which ones failed to produce useful information.
- Remember the days when a phone directory was a list of names and extension numbers, and the list was outdated the day it was distributed? Today’s intranet users ask for a People Directory that includes social media features. Want to read Mary’s thoughts on her current project or follow the progress of Dan’s marketing efforts? On a user friendly intranet, you can read staff blogs and then ask questions, add your own comments or send congratulations on a job well done. Intranet users want to be able to access intranet content of most interest and relevancy without sorting through a lot of information of little interest. Why climb a mountain to get to the molehill? Enter widgets! Widgets that displays content of most interest which could include blog comments and document tracking.
You probably figures out by now that users expect a lot out of their intranet. But that’s okay because Interact Intranet delivers on all counts.