At Interact we don’t just deliver a great intranet and walk away. We want to make sure you get the most out of it and that it continues to be a success, which is why we offer a range of support and services post go-live.
Trusted Support for your Intranet
At Interact we understand your intranet forms a crucial part of your business.
Our experienced support team provides enterprise-class service and offers a wide range of service levels to match your business needs.
Our trusted Service Desk offers all our customers:
- Community Access
- Online logging / tracking
- At least 12 updates per year
- Customer Enhancement Forum
- Interact University
- Email response / reply
- Phone Support
- 5 Named Contacts
Interact offers 3 levels of support packages depending on your needs.
Our standard support package offering for all customers.
Our extended support package offering out of hours support Monday to Friday.
Our ultimate support package offering extended hours & emergency hotline support.
Find out more on our support packages
Customer Success Plan
The Interact Customer Success Plan offers you a mix of support and services tailored to your specific needs for on-going success.
Whether your users need a refresher, or your new starters need to get up-to-speed, our refresher training provides just that.
Rebrand and Styling
1st impressions count. An intranet rebrand can make all the difference and inject new life into your intranet.
Interact Customer Community
Dynamic and thriving, the Interact Customer Community provides a rich vein of advice, information and best practices from your peers across the globe, as well as from Interact experts. Be part of the active community discussing ideas, issues and resolutions, or simply use it as a resource for product information, video guides, and best practice tips.
Our Community also includes a Suggestion and Improvement Forum where you can feedback on any developments you’d like to see in Interact which we take back to our product team. And to show we listen, over 200 of our product enhancements have been as a direct result of customer feedback.
Providing a series of step-by-step guides and videos, the Interact University supports our customers in their learning journey allowing them to move from novice to master at their own pace. Ideal for when you encounter fresh challenges, or have new starters that need bringing up to speed.
Interact Support Desk
Like any piece of software, occasionally you may encounter a bug or issue. We have a fully-manned Service Desk with strict service level agreements in place to make sure any issues are resolved in a timely and efficient manner. Our Service Desk is currently reporting a 94% satisfaction rating, and since July 2014 we have reduced first-line response times by 185% since July 2014.
Regular Software Releases
At Interact we do three major software releases a year, each including a number of new and enhanced features, as well as lots of minor updates inbetween. Automatic upgrades are included in your Interact agreement, so you’ll always benefit from our latest developments to make sure your intranet has all the latest tools and features. Our team of really clever people are constantly working on fantastic ideas and innovations, and we always make sure we listen to what our customers would like to see in the product and consider these for inclusion in our roadmap.