Intranet Benchmarking Service

Intranets evolve and develop over time, adapting to business needs and culture and it can become difficult to know if your intranet is meeting business objectives. Many intranet managers are uncertain if their intranet is performing to its full potential and where to invest efforts in order to demonstrate the value of the intranet to senior managers.
The Interact Benchmarking Service is the first product related benchmarking service of its kind. It investigates the tactical use of your intranet and its strategic governance whilst providing robust data to assess the use, purpose and impact of your intranet. Our specialist intranet consultants will work with the intranet manager to score your intranet against detailed criteria of the functionality, usage and benefits it provides.

Four Primary Functions of an Intranet:

• Business processes: end-to-end task completion
• Collaboration: working together to get things done
• Communication: formal news and inter-departmental
• Knowledge Management: the right information at the right time

Three health criteria:

• Technology: capabilities of your intranet platform support business objectives
• Usability: intuitive design creates engaged, active, users
• Governance: strategic vision and day-to-day responsibility

What Interact’s unique benchmarking service delivers:

• In-depth report

Our consultant works with your intranet manager, methodically reviewing and assessing your intranet, delivering a quantitative report, highlighting areas for improvement.

• Scoring

Granular scores emerge from discussions over areas including communication, collaboration and business processes set against the strict criteria from Interact.

• Discussion and good practices

Even before concluding the benchmarking, our consultants will be able to highlight ‘quick wins’ and improvement ideas for the intranet manager to action.

Why benchmarking is crucial?

• Realise your strengths and weaknesses

The benchmark report provides a solid foundation to build a roadmap of improvement activities.

• Justify the intranet

Knowing the strengths of your intranet and how the functionality supports business goals helps to justify continual investment of time and effort.

• Justify improvements

Any business-wide system that affects employees needs a budget for improvements and new features. Benchmarking your intranet justifies any costs against benefits to the business.

• A wider context

While few intranet managers would dare define their intranet as ‘perfect’, there are plenty of remarkable and thriving intranets in action. Knowing how your intranet compares to other companies’ means you can understand whether your intranet is doing ‘well enough’ or if it’s lacking in some areas. Interact has a vast database of intranets to benchmark your intranet against.