The Secret to Essential Intranets
With a 97% customer retention rate we work closely with you and offer ongoing support to create an intranet that stimulates productivity, streamlines business process, enhances the impact of communication; delivering bottom line profits.
At Interact we understand that a great product alone is not enough – it is all the extra support from our strategists, trainers, designers and project managers that is also critical. With this is mind we have created an Intranet Success Methodology that is a robust process we follow to guarantee that every intranet we deliver is successful. Here are a few of the things we work with you on…
Makes sure that business objectives are met and your intranet will work for you
Ensures your intranet is delivered on time, by the right team, within budget.
Understand Your Objectives
An in-depth analysis allows us to understand your aims and objectives; building a plan which ensures your new intranet supports these needs from the start.Read more
Get Everyone Fully Engaged and On-Board
Setting the path to success we get the full project team on-board and aware of what their role is in planning, structuring, delivering and launching your new intranet
Focus on How Meeting User Needs Achieves Your Business Objectives
A key step is to review your existing intranet and find out what your user expectations are and what is critical to them from a
Key Exercise: record each users experience with the existing intranet so we can set the markers for improvements
Working With Your Technical Team
Getting the technical requirements right is essential - our technical consultants work closely with your technical team to ensure a smooth implementationRead more
Planning for Intranet Success
Our Intranet Strategist works face-face with your intranet team to construct a complete intranet plan. Planning out how the intranet structure and content will ensure users can find information quickly and logically whilst ensuring your intranet meets your business’ objectives.
Key Exercise: By engaging end users in a card sorting activity a proposed structure for your information architecture (IA) is produced, which is tested to determine its intuitiveness.Read more
Creating a Unique Brand Identity
We know that creating a unique identity for your intranet is critical to its success. Working with our intranet design experts we can help you create an identity for your intranet that brings it to life and helps engage all your users.Read more
Testing your Intranet Structure Works
Using Tree Jack we run your intranet structure through a number of tests with users to check the IA will work in your real environment. We don’t believe in leaving anything to chance!Read more
Managing Your Intranet Set Up
Our intranet manager training ensures your administrators can manage your intranet from the beginning by creating sections, managing menus, setting up permissions and the various tasks involved in a successful intranet.Read more
Strong homepages engage users. We guide you through the homepage building process, feeding back on areas to improve and ensure you gain our knowledge on what works.Read more
Creating Engaging Content
Getting useful, relevant and easy to find content on your intranet is not a simple task but it is critical to your intranets success. Our content manager training creates authors who build engaging content that is attractive and easy to find.Read more
Launch for Maximum Engagement
We will work with you to build excitement around the launch of your new intranet. This will include sessions on how to encourage collaboration and involvement, as well as motivating the intranet team so that they become champions for your new intranet.Read more
Once your intranet is launched our work with you doesn’t stop. We will continually work beside you to keep analysing and improving your intranet. Your assigned Account Manager will ensure you get continued support from us and our online community.
Interact Community and Support Team
Learn from the experience of other intranet managers online or speak to our dedicated support team who are always on hand to help you solve challenges.Read more