Interact Answers

Intelligent crowd-sourcing feature which drives productivity, collaboration, communication and employee engagement.

Interact Answers is an innovative and unique crowd-sourcing feature which drives productivity and improves the collective knowledge of your organisation by allowing employees to post questions on the intranet and receive accurate solutions, using Interact Intranet’s intelligence store and the knowledge of co-workers.

Why is Interact Answers different?

Interact Answers is more than just another question and answer system. It is intelligent and connects answers to questions and questions to experts.

Once an employee has posted a question, Interact Answers will attempt to provide an instant solution to the question by using its unique intelligence store and offering relevant content such as documents, calendar events or discussions and by searching previously asked questions.

Intelligent Expert Notification

If Interact Answers cannot find an instant solution, the feature will automatically recommend colleagues within the company that it believes to be ‘experts’.  This is done through Interact Intranet’s intelligence store – it logs all interactions with the intranet and profiles people. It cleverly knows who experts are through their profile, posts, authored content, etc. These experts are then notified of the question and are encouraged to contribute towards a solution. Questions are also open for all other employees to answer.

Collaborate To Find A Solution

Interact Answers is a great crowd-sourcing tool and makes use of activity streams to promote the question to everyone in the business. The questions are promoted to the workforce via the feature’s activity stream and all employees are able to collaborate together to answer the question successfully. Once a solution has been provided to a question, this knowledge is locked into Interact Intranet for future use – making the intranet more intelligent and the workforce more productive.

The feature boosts employee engagement and encourages employees to become ‘experts’ by providing them with recognition. It improves findability on your intranet as accepted solutions are integrated into the main intranet search. Importantly, Interact Answers also eliminates the need to email individual people for answers – which often lead to information silos being created and duplication in effort.

Benefits of Interact Answers:

• Locks vital knowledge into the company by using social tools to extract in-house experts
• Eliminates duplication in effort and makes the workforce more productive
• Speeds up the decision making process as less time spent searching for answers
• Increases accuracy as answers can be challenged
• Provides employee recognition as ‘experts’ are created
• Kick starts your social intranet - collaboration has never been so easy and effective

Watch a short video of  how Interact Answers works: