Local Government

Why Local Government organisations trust Interact Intranet

Local Government and Councils are typically large and diverse organisations, which handle huge volumes of data and information. They are subject to inspection by the Audit Commission and are tightly controlled by legislation.

All of these factors indicate that intranets can provide enormous benefits to Local Government. For example:

• Customer helpline and front desk agents have all the information they require at their fingertips by using the intranet search. This allows them to answer client queries more efficiently and effectively.
• The most commonly used forms can be completed electronically, and their progress tracked.
• Governance and policy documents become indexed and easily searchable, saving staff time.
• Improve communication between Town Hall and the outlying offices by publishing internal news items and staff updates.
• Cut down on the number of emails, especially circular or mass-emails.
• Effectively advertise and promote internal vacancies to the staff, reducing recruiting costs.

Local Governments are perfect examples of organisations that strongly benefit from a successful intranet.  The average level of IT skills in organisations like this is usually low to medium, so the most important factor in making the intranet a success will typically be ease of use.  Well-planned information architecture is a close second, although many people’s familiarity with search (“Googling” for information) has made that factor slightly less critical.

The most important thing with any Intranet is ease of use.   However, for councils this is critical as they often have a large number of users that have limited technical skills.  A recent Socitm document said….

“A successful intranet should deliver communication, knowledge management and improved business processes.  This will yield greater efficiency gains.”

Use Interact Intranet to bring people together across government bodies such as councils and see processes and procedures become effortlessly easy.